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Legal

Refund & Cancellation Policy

What happens if something isn’t right, or plans change.

Last updated: October 20, 2026

Our approach

We confirm your price before we start, and we want you to be happy with the result. Before we leave, we’ll walk through the vehicle with you whenever you’re available.

If something isn’t right

If we missed something or you’re not satisfied with part of the work, please contact us within 48 hours of your service. Tell us what’s wrong (photos help). If the issue is something our service should have covered, we’ll come back and fix that area at no extra charge.

Refunds

Because detailing is hands-on labor, we generally fix issues by redoing the work rather than issuing refunds. If we’re unable to fix a problem with work we performed, we’ll discuss a partial or full refund with you on a case-by-case basis.

What isn’t covered

  • Pre-existing damage, wear, scratches, or chips
  • Stains, odors, or water spots that can’t be fully removed (we’ll tell you up front when results may be limited)
  • New dirt, weather, or use after the service is complete
  • Concerns reported more than 48 hours after the service
  • Services you didn’t book (for example, Tier 2 work when Tier 1 was booked)

Cancelling or rescheduling

Plans change. Please let us know as soon as you can by call or text if you need to cancel or reschedule. We don’t currently charge a cancellation fee. We may need to reschedule because of weather or safety conditions; if so, we’ll contact you to find a new time.

Deposits and payments

We don’t take payments or deposits through this website. If a deposit is ever required for a booking, we’ll explain the terms before you pay.

How to reach us